Ensure that there are no spaces in the telephone number.
Not entering the conference PIN
Ensure there are no spaces between the telephone number and the PIN, just the commas.
I can’t join the teleconference
Confirm you have the correct details by manually dialling into the system and entering the PIN.
Assuming this works and you have entered the correct telephone number and PIN into your contact list:
- Dial into the system using the stored number and PIN.
- Listen to confirm that you can hear the welcome message and that the PIN is being entered.
- If the PIN is incorrect it will read back PIN you entered.
- If you are dialling from somewhere noisy it may not hear the PIN correctly.