Holding a teleconference
Joining the teleconference
Everyone dials into the teleconferencing system using one of the numbers in the welcome email.
The PIN can be entered once you hear the system voice but we recommend listening to the prompts, especially if something does not happen as you’d expected.
Read about which telephone number to use.
The call leader has a different PIN to the participants.
Participants will hear music until the call leader joins the meeting.
When entering the PIN, hold each button down for approaching half a second. The telephone exchange needs to hear clearly which numbers were pressed.
If you are in a noisy conference room, ask for everyone to be quiet when you enter the PIN.
Recording the teleconference
The meeting can be recorded and downloaded minutes later as an MP3 file.
To start recording, the call leader should press ∗21 (star, then two, then one).
The system will announce that the meeting is being recorded to everyone in the meeting and to people that join later.
Everything after this point is recorded.
It is possible to break the recording into multiple parts by using the *21 command as pause/resume command.
This makes it easier if you want to record the whole meeting but only want to share parts of it.
Read more about recording or recording support
Background noise in the teleconference
Ask callers in noisy locations to mute their telephone by pressing *6.
They can unmute themselves by pressing ∗6 again.
Troubleshooting a teleconference
Comprehensive Troubleshooting guide
What happens if the call leader leaves the meeting?
The teleconference will continue for ten minutes and then all lines will be disconnected.
When the call leader disconnects, the participants will hear an announcement explaining that the call leader has left the meeting and that the meeting will end in ten minutes.
Ending the meeting
Attendees in conference rooms often forget to hang up their speakerphone so we recommend at the end of the teleconference, that the call leader disconnects all lines by pressing ##.
Full list of conference commands
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