Which telephone numbers do I use?

Australia

If you want to pay for your callers’ telephone call charges (most people do) give your callers the 1800 number.

Calls to 1800 numbers are free from:

  • Australian landlines except those in hotels and business centres.
  • Most Australian mobile phones can now dial 1800 numbers free*. If you are unsure about this, please check with your mobile provider.

Calls are free for your callers because you, the account holder, are paying for them.

* Free when the call is made using an Australian mobile phone account whilst in Australia. Phones on extremely old plans that have not been recontracted for over three years may be charged for calls to 1800 numbers.

What does a conference call cost?

Your callers can also dial into an Australian capital city.

This is cheaper for you but your callers will be paying for their own telephone call costs.

For simplicity almost all of our customers use the 1800 number.

What does a conference call cost?

International teleconferences

We have telephone numbers in many countries (see below) so that your overseas callers don’t have to pay international telephone call charges.

The full list of numbers can be seen here

Example of numbers used for an international meeting

If you wanted to hold a teleconference with callers in:

  • Australia
  • USA
  • UK
  • Germany – the caller is probably going to use their mobile phone

They would dial into these numbers:

  • Australia –  everyone dials into the Australian 1800 number.
  • USA –  everyone dials into the USA (1833) number.
  • UK –  everyone dials into the UK (0808) number.
  • Germany – There are two numbers in Germany but we know the toll free (0800) does not work with all mobile phone networks. The caller may find the Frankfurt number is therefore more reliable. This can be dialled from anywhere in Germany.

International number FAQs

If the country you need is not listed, your caller/s should dial to our Country Not Listed number (which is actually a Melbourne number).

This will incur an international call charge for your participant.

In some countries the local telecommunications regulator places restrictions on the numbers such as they can’t be dialled from mobile phones or the numbers have the international dialling code as the prefix.

Most of our numbers don’t have any restrictions, but where there is one it will be clearly annotated in the telephone number list.

For instance, only Japanese mobile phones can dial Japan toll free numbers so we also provide a Tokyo number for people visiting Japan. This can be dialled from anywhere in the country.

Your caller/s should dial to our Country Not Listed number (which is actually a Melbourne number).

This will incur an international call charge for your participant.

In some countries toll free numbers are not reliable so we provide a more reliable alternative, a number in a major city. This can be dialled from anywhere.

Your caller may incur a domestic telephone call charge but will not be paying for the international leg of the call.

The numbers should be dialled exactly as shown without adding prefixes such as 00, 001, 0011 or +.

  • The numbers should be dialled exactly as shown without adding prefixes such as 00, 001, 0011 or +.
  • Check the notes against the number on the list, some toll free numbers will not work with mobile phones.
  • More detailed troubleshooting information

No, toll free numbers like the Australian 1800 number can only be dialled from within the same country.

For example, to dial the Australian number, you have to be in Australia and to dial the UK toll free number, you have to be in the UK.

If your caller dials into one of our overseas (non Australian) telephone numbers, you will be charged for the international call.

Local telephone numbers are available in:

Australia
Austria
Bahrain
Belgium
Canada
China
Denmark
France
Germany
Greece
Hong Kong
India
Indonesia
Ireland
Israel
Italy
Japan
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Philippines
South Africa
South Korea
Spain
Sweden
Switzerland
UAE
UK
USA

If you or your caller are not in one of these countries, the Country Not Listed number should be used. Your caller will incur an international call charge.